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FAQ - Frequently asked questions

How to Use the HIPBABY Baby Carrier from Bebiji?

1. Position the Baby Carrier at Waist Level
2. Tighten the Belt to Maximum
3. Securely Velcro Along the Length
4. Secure with the Clip and Pull the Strap Tight
5. Adjust the Pouch by Sliding Along the Belt
6. Place Your Arm Around the Baby
7. Enjoy a Unique Moment with Your Child, Safely

You can also visit our "Complete Usage Guide" page for more information.


Why is the HIPBABY Baby Carrier Easy to Use?

With its intuitive design, you only need to follow the simple instructions to attach and adjust the HIPBABY hip baby carrier. The adjustable straps and secure closures ensure a safe and comfortable fit for both you and your baby.
Just lift your child and sit them on the seat provided.
Put your arm around them and enjoy these special moments.

Is the HIPBABY Baby Carrier Suitable for All Ages?

The HIPBABY hip baby carrier is designed for infants and toddlers, typically from 0 to 3 years old.

Why Does the HIPBABY Baby Carrier Relieve Back Pain?

The HIPBABY baby carrier is designed with advanced ergonomics to relieve pressure on parents' backs.
Your baby's weight is evenly distributed, reducing tension on your shoulders and spine.
You can enjoy comfortable carrying moments while taking care of your back.

Are Bebiji Products Tested to Optimize Baby Safety?

Yes, all Bebiji products undergo rigorous safety testing to ensure they meet the highest standards.

Does the HIPBABY Baby Carrier Fit All Body Types?

The HIPBABY hip baby carrier features adjustable straps and a belt to comfortably fit different body types.

Can the HIPBABY Baby Carrier Be Used for Extended Periods?

Yes, the ergonomic design of the HIPBABY hip baby carrier provides support and comfort for prolonged carrying.

Can the HIPBABY Baby Carrier Be Used for Breastfeeding?

Although the HIPBABY hip baby carrier is primarily designed for carrying infants and toddlers, it can offer a convenient position for breastfeeding with comfort for both the arm and the newborn.

What are the shipping times for your products?

We take 1-3 days to process your order and then 3-10 days to deliver it to you.

Do you ship worldwide?

Yes, absolutely. We ship worldwide.

Where do you ship your products from?

Our offices are located in France, in Haute-Savoie. Our international warehouses are located in the USA, the UK, and China.

Do you provide product tracking information?

Yes, you will receive tracking information via email. You can also contact us via our chat, or by email at

Some items are missing from my order, what happens?

Our products are shipped separately depending on your order. If, for example, it contains items from two different warehouses, there will be two deliveries. The rest of the order will likely arrive shortly.

I received a damaged item. What can I do?

We're sorry to hear that. Simply send us a picture of the damaged item in question to the email address: and we will send you a similar replacement item as soon as possible.

Where are you located?

Our offices are located in France, in Haute-Savoie

I still haven't received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need assistance in tracking your package or would like further information, please contact us via our chat, or by email at

Do you have a refund policy?

We do our best to resolve any issues that our customers may encounter with their online items. However, if you still wish to receive a refund on your order, we can certainly process the payment, provided the claim is made within 30 days from the date of the order and the product(s) concerned are not on sale. For more information, please read further about our refund policy at this link.

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